Frequently Asked Questions (FAQ)
Q: What is WatchKings&Co?
A: WatchKings&Co is a premium Irish watch brand blending timeless elegance with bold luxury. Our slogan — "A King Never Checks the Time. He Owns It." — reflects our commitment to confidence, ownership, and design precision.
Q: Where is WatchKings&Co based?
A: We are based at 2 Dublin Landings, North Wall Quay, in Dublin, Ireland.
Ordering and Shipping
Q: How do I place an order?
A: Simply browse our online store, add your selected watch to the cart, and proceed through our secure checkout process.
Q: Do you offer international shipping?
A: Yes, we ship globally. Shipping costs and delivery times vary based on destination.
Q: What happens after I place an order?
A: Once payment is confirmed, a member of our team will contact you to finalise shipping preferences and insurance options before dispatch.
Insurance and Protection
Q: Are my orders insured during shipping?
A: Insurance is optional but recommended. We offer full insurance coverage for high-value timepieces at checkout or during post-purchase communication.
Q: What if my watch is lost or damaged in transit?
A: If insured, your item will be covered by our policy. If not insured, the buyer may assume full responsibility. Each case will be assessed individually.
Warranties and Returns
Q: Do your watches come with a warranty?
A: Yes, all watches include a 12-month manufacturer’s warranty covering production defects. This does not cover accidental damage, misuse, or wear and tear.
Q: Can I return or exchange my watch?
A: We accept returns or exchanges within 14 days of delivery for unused, unworn watches in their original packaging. Custom and engraved watches are non-refundable.
Influencer Program
Q: How can I become a WatchKings&Co influencer?
A: We offer a private influencer program for selected individuals who align with our brand values. Applications can be submitted via our Influencer Program Page or through direct contact.
Q: Are watches gifted or loaned to influencers?
A: Watches are provided under a formal loan agreement. Influencers must return items safely, and are liable for damage or loss unless covered by optional insurance.
Q: What type of content does WatchKings&Co expect?
A: We request lifestyle-oriented content that is confident, stylish, and aspirational. This includes reels, still images, and location-based shoots at approved luxury venues.
Retail Partnership Program
Q: How can I become a retail partner?
A: Retailers can apply via our Retail Partner Inquiry form. Approved partners receive wholesale access, branding kits, and marketing support.
Q: Do you offer wholesale pricing?
A: Yes, verified partners receive preferential wholesale rates and may participate in our exclusive early-access campaigns.
Contact and Support
Q: How can I contact WatchKings&Co?
A: You may reach us via our contact form, email, or through our official Instagram account: @WatchKingsCo.
Q: When is customer support available?
A: Our team is available Monday through Friday, 10:00 AM to 6:00 PM GMT.